Refund Policy
Last updated: September 21, 2026. This public draft separates subscription refunds from consumed AI-generation Credits and must be aligned with the final Paddle settings before launch.
This Refund Policy applies to Nolyr subscriptions and purchased Credits. It is subject to any mandatory consumer rights that apply to you and to the refund terms shown by the payment provider at checkout.
1. Subscriptions
You may cancel a subscription using the available billing controls. Cancellation normally stops the next renewal and leaves access available through the current paid period. A refund for a subscription period is not automatic solely because you cancel. Where required by law, or where the checkout flow expressly offers a refund window, we will honor that right. For duplicate charges, material billing errors, or an approved exceptional request, contact support with the account and transaction details.
2. Purchased Credits
Purchased Credits are usage units, not cash balances. Once Credits have been consumed by a completed AI-generation operation, that consumption is generally final and cannot be reversed merely because the output was not what you hoped for. We may review duplicate charges, failed operations, or a confirmed technical fault and restore or refund the affected unused value when appropriate.
Unused purchased Credits may be refundable only where required by law, expressly promised at checkout, or approved by support under the final billing terms. Any expiration or account-closure treatment will be disclosed before purchase and will comply with applicable law.
3. Failed or interrupted generations
Nolyr records reservations and final charges for generation operations. If an operation fails before a final charge, the reserved amount should be released according to the product's accounting rules. If a technical incident results in an incorrect charge, contact support so the transaction can be investigated.
4. How to request help
Contact the support address shown in your account or checkout within a reasonable time. Include your workspace, transaction or invoice identifier, date, and a short description. Do not send payment-card numbers or API keys.
5. Business details to complete
Before final publication, add the legal entity name, support/refunds email, response timeline, governing-law language, and any required country-specific withdrawal or cancellation rights. Ensure this policy matches the Paddle account's refund settings and merchant-of-record arrangement.